Privacy Policy

Last updated: December 25, 2025

1. Introduction

LeaseMate (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use the LeaseMate platform (“Service”).

This policy complies with the New Zealand Privacy Act 2020 and applies to all users, including landlords, property managers, and tenants whose information is processed through LeaseMate.

2. Information We Collect

We may collect the following types of information:

a. Account Information

  • Name

  • Email address

  • Phone number

  • Login credentials (hashed and encrypted)

b. Property & Tenancy Information

  • Property addresses

  • Tenant names and contact details

  • Rent amounts, payment schedules, and status

  • Lease documents and uploaded files

c. Communication Data

  • Emails sent via the platform

  • SMS notifications sent to tenants or landlords

d. Technical Information

  • IP address

  • Browser and device type

  • Usage data (pages viewed, features used)

3. How We Use Your Information

We use your information to:

  • Provide and operate the LeaseMate Service

  • Send transactional emails and SMS notifications

  • Process payments and subscriptions

  • Improve product features and usability

  • Respond to support requests

  • Meet legal and compliance obligations

We do not sell personal data to third parties.

4. Legal Basis for Processing

We collect and process personal information based on:

  • Your consent

  • Performance of a contract (providing the Service)

  • Compliance with legal obligations

  • Legitimate business interests

5. Data Storage & Security

  • Data is stored on secure servers with encryption at rest and in transit

  • Access is restricted to authorised personnel only

  • We regularly update security measures and monitor for threats

While we take reasonable steps to protect your data, no system is 100% secure.

6. Third-Party Services

We use trusted third-party providers to operate our service, including:

  • Payment processors (e.g. Stripe)

  • Email delivery providers (e.g. SendGrid)

  • SMS gateways

  • Hosting and cloud infrastructure providers

These providers only receive the information required to perform their services and are contractually obligated to protect your data.

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide the Service

  • Meet legal or accounting obligations

  • Resolve disputes

You may request deletion of your data, subject to legal requirements.

8. Your Rights

Under the NZ Privacy Act, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your account and associated data

Requests can be made by contacting us at:
📧 privacy@leasemate.co.nz (example)

9. Cookies

LeaseMate uses cookies and similar technologies to:

  • Maintain secure sessions

  • Improve performance and usability

You can control cookie settings through your browser.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of the Service constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:
📧 support@leasemate.co.nz