Help Centre

Everything you need to know about using LeaseMate for property management

🚀 Getting Started

New to LeaseMate? Follow these steps to get your property management up and running quickly:

1

Set up your account

Add your company information and logo in Account Details to personalize your experience and make your documents look professional.

2

Add your properties

Start by adding your rental properties with details like address, type, and rental amount. You can add photos and documents for each property.

3

Add tenants

Create tenant profiles with contact information and emergency contacts. Keep all tenant information organized in one place.

4

Create leases

Link tenants to properties with lease agreements, including start dates, end dates, and rent amounts.

5

Track payments and maintenance

Record rent payments and manage maintenance requests to keep everything organized.

📚 Feature Guides

Learn how to use each feature of LeaseMate to manage your rental properties effectively:

🏠

Property Management

Learn how to add, edit, and manage your rental properties effectively.

  • Adding new properties with details
  • Uploading property photos
  • Setting rental amounts and property types
  • Tracking property status and availability
👥

Tenant Management

Discover how to add tenants and manage their information.

  • Creating tenant profiles
  • Adding contact information
📝

Creating Leases

Step-by-step guide to creating and managing lease agreements.

  • Generating lease agreements
  • Setting start and end dates
  • Defining rent amounts and payment terms
  • Managing lease renewals and terminations
💰

Payment Tracking

Track rent payments, record transactions, and manage payment methods.

  • Recording rent payments
  • Tracking payment history
🔧

Maintenance Requests

How to create, track, and manage maintenance requests.

  • Creating maintenance requests
  • Assigning priorities and status
  • Tracking repair progress
  • Recording maintenance costs
📋

Property Inspections

Schedule and conduct property inspections with detailed reports.

  • Scheduling inspections
  • Creating inspection checklists
  • Taking photos and notes
  • Generating inspection reports

💡 Frequently Asked Questions

How do I create a new lease agreement?

Navigate to the "Leases" section, click "Create New Lease," select your property and tenant, then fill in the lease terms including start date, end date, and rent amount.

Can I manage multiple properties?

Yes! LeaseMate is designed to handle multiple properties. You can manage all of them from a single dashboard, making it perfect for property managers and landlords with growing portfolios.

How do I track rent payments?

Go to the Payments section to record rent payments as they're received. You can view payment history and track outstanding balances. The dashboard will show you an overview of all payment statuses.

How do I handle maintenance requests?

Create maintenance requests from the Maintenance section. Assign priorities (Low, Medium, High, Urgent), track the status (Open, In Progress, Completed), and record costs. You can attach photos and notes to each request for better documentation.

Can I schedule property inspections?

Absolutely! Use the Inspections feature to schedule routine or move-in/move-out inspections. You can take photos during inspections and add notes.

Is my data secure?

Yes. We use industry-standard encryption (SSL/TLS) for all data transmission and storage. We never share your data with third parties without your explicit consent.

Can I add my company logo to documents?

Yes! Go to Account Details to upload your company logo and add your business information.

🔧 Troubleshooting

I can't log in to my account

Try these steps:

  • Check that you're using the correct email address
  • Use the "Forgot Password" link to reset your password
  • Clear your browser cache and cookies
  • Try using a different browser or incognito mode
  • Check your email for verification links (check spam folder)

The page isn't loading properly

Common solutions:

  • Refresh the page (Ctrl+R or Cmd+R)
  • Clear your browser cache
  • Check your internet connection
  • Try a different browser
  • Disable browser extensions temporarily

My changes aren't saving

Try the following:

  • Ensure all required fields are filled out
  • Check for error messages at the top of the form
  • Verify you have a stable internet connection
  • Try logging out and back in
  • Lodge a support ticket if the issue persists

I'm not receiving email notifications

Check these settings:

  • Check your spam/junk folder
  • Add support@leasemate.co.nz to your contacts
  • Verify your email address in Account Settings
  • Contact your IT department if using a company email

✨ Best Practices

📸 Document Everything

Upload property inspection photos and maintenance records. Having a complete digital record protects both you and your tenants and provides valuable evidence if disputes arise.

📅 Stay on Top of Inspections

Schedule regular property inspections (every 3-6 months is recommended). Use the inspection feature to create detailed reports that help identify maintenance issues early.

💬 Keep Communication Records

Use the notes feature to record important conversations and agreements with tenants. This creates an audit trail that's invaluable for resolving disputes and maintaining professional relationships.

⏰ Monitor Your Dashboard Regularly

Check your dashboard weekly to stay on top of upcoming rent payments, lease renewals, and maintenance schedules. Set aside time each week for property management tasks.

🔒 Keep Tenant Information Current

Update tenant contact information promptly. Accurate data ensures smooth operations and quick response in emergencies.

🚀 Act Quickly on Maintenance

Address maintenance requests promptly to keep tenants happy and prevent small issues from becoming expensive repairs. Use priority levels to organize your workload effectively.